While we understand that it can be disappointing when you lose access to an account, we use these verification requirements to make sure we don't give out any user information to the wrong person.
Unfortunately, if you don't have access to the account's email address or verified mobile number, we are unable to continue troubleshooting.I don't have access to the email address I used on my account and my mobile number is not verified If you've added your mobile number to your account, you can enter your number on the password reset page and you'll be presented with the option to reset via SMS.
I know that my mobile number is verified on my account
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